Last updated: 9 November 2026

Refund and Cancellation Policy

This policy explains how cancellations and refunds work for services bought from Signal Press Ltd (company number 17536221, registered office Suite 3802, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom). It forms part of our Terms of Service. Our services are supplied to businesses, not consumers.

1. Monthly packages and retainers

  • Packages run month to month and are billed in advance.
  • You may cancel at any time by giving 30 days’ written notice by email. Work continues and is billed until the end of the notice period.
  • Payments already made for the current month are not refundable, because the work is scheduled and delivered within that month.

2. One-off projects, audits and consulting

  • If you cancel before work has started, we refund the payment in full, less any third-party costs already incurred on your behalf.
  • If you cancel after work has started, we charge for the work completed to date and refund any remaining balance.
  • Once a deliverable (an audit, a report, a consulting session, a website build) has been delivered, the fee is non-refundable.

3. Content writing

  • Each article includes up to two rounds of revisions within 14 days of delivery.
  • If an article does not meet the agreed brief after revisions, we will rewrite it or refund that article.
  • Articles that have been accepted or published are non-refundable.

4. Link building and guest post placements

  • A placement is complete when the article is live and the URL has been sent to you.
  • If a placement cannot be completed, we offer a replacement placement of equal value or a refund for that placement.
  • If a published link is removed within 12 months for reasons within our control, we replace it at no cost.
  • Completed placements are non-refundable, as the cost of publishing has been incurred.

5. Our failure to deliver

If we fail to deliver an agreed service within the agreed time and cannot put it right within 14 days, you are entitled to a refund of the fee paid for the undelivered part of the service.

6. How to request a refund

Contact us within 14 days of the delivery date through the contact page by email at hello@signalpress.agency or by telephone on +44 7466 820788, quoting your invoice number. Approved refunds are returned to the original payment method (bank transfer, card, PayPal or Payoneer) within 10 working days.

7. Disputes

Please contact us before raising a dispute with your bank or payment provider. We keep records of every order, brief, delivery and live URL, and we will share them with you to resolve any disagreement quickly.